CALL CENTER PACKAGE
3CX Phone System Pro Key:
- Monitor the status of queues by seeing how many callers are in the queue.
- Log staff in and out of queues.
- Review the time your staff logged in and out of queues.
- Wallboards – Display real-time queue and call statistics directly on a monitor.
Advanced Call Features:
- Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
- Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
- Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature
- predictive dialers predict when agents will be free to take the next call and then dial numbers on the agent’s behalf.
- Save agents time by eliminating the need to dial numbers manually. While physically dialing numbers might not seem like much of a time-waster, it often takes up to 30 seconds—and that time adds up.
- Different caller ID number every time an outbound call is made using a range of numbers
Additional queue strategies:
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt by Threes – Random
- Hunt by Threes – Prioritized
- Get instantly notified when callers have been in a queue beyond the set SLA time.
- Meet your customer service requirements by viewing all call events.
Key PBX Features:
- Integrate Microsoft Exchange 2012 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
- Integrate your Microsoft Exchange 2012 phone book.
- View remote 3CX installs and see the presence of your colleagues in other office from around the world.