CALL CENTER PACKAGE

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 3CX Phone System Pro Key:
  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Wallboards – Display real-time queue and call statistics directly on a monitor.
Advanced Call Features:
  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature
Predictive Dailer:
  • predictive dialers predict when agents will be free to take the next call and then dial numbers on the agent’s behalf.
  • Save agents time by eliminating the need to dial numbers manually. While physically dialing numbers might not seem like much of a time-waster, it often takes up to 30 seconds—and that time adds up.
  • Different caller ID number every time an outbound call is made using a range of numbers
Additional queue strategies:
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt by Threes – Random
  • Hunt by Threes – Prioritized
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.
Key PBX Features:
  • Integrate Microsoft Exchange 2012 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
  • Integrate your Microsoft Exchange 2012 phone book.
  • View remote 3CX installs and see the presence of your colleagues in other office from around the world.